European Winners!
Document SOS have won European Risk Service Provider of the Year! The ceremony organised by Strategic Risk Magazine at Grosvenor House Hotel, London was held on the 4th of May with a room full Risk Managers from all over Europe.
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Paper Document Restoration

Document SOS are experts in paper document restoration and conservation. Many forms of paper based mediums can/will benefit from our paper document restoration service. This is effective for a multitude of discrepancies including; tears, stains and deacidification.

Paper document restoration will be undertaken by Document SOS for the treatment of damage by fire, flood, mould, dust and even explosion. We do offer a Disaster Recovery Manual to aid you restoration process whilst awaiting our professional team to begin to apply out time honoured successful techniques. Your staff will be able to react quickly and efficiently to disaster, enforcing simple practical applications ensuring that the paper document restoration process will achieve the best results.

Your documents are very important to your business, your art is priceless for reasons of sentiment or just plain aesthetics, having Document SOS as part of your team cannot stop acts of God but can ensure that if the worst should happen maximum salvation is available. This is why the paper document restoration firm you choose should be the best so think wisely and use us, we are the best.

Despite the information technology revolution, paper is still the preferred medium, for documents required for statutory purposes under Data Protection Act 1998, the Finance Act 1994 and the Civil Evidence Act 1995.

In 1998, UK losses due to fire were £1.6m per day and fire damage claims cost insurers £600m. Whilst some of the damage is caused by water when the fire is put out the majority of damage is from soot and acrid odour.

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Document Salvaging

Georgine Thorburn is the founder and Managing Director of Document S.O.S document salvaging, Britain's only fully comprehensive document salvaging company for business paperwork, books and art damaged by flood, fire and explosion.
She pioneered the field of mass-damaged document disaster recovery in 1987 after 4 years intense study of Paper Conservation at Camberwell College of Art. She spent the next 3 years developing treatments and chemical formulae that are non-toxic and non-damaging to documents and books.

The Document S.O.S document salvaging Operations Headquarters are near Dartford in Kent. There they have over 300,000 cubic feet of chilled and frozen storage. John Kirby and Georgine joined technical and precision expertise to build and develop the Dryfast Chamber in 1995. This has the largest capacity for document salvaging and drying in the world and has revolutionised the process of drying waterlogged paper. Cutting edge treatments for sewage and mould damaged paper are part of the continuous product development by John Kirby, Document S.O.S's technical manager who is also a microbiologist.

Subsequently Document SOS document salvaging was first to introduce business continuity management and training programs exclusively for hard copy. Leo Vesey set up this department having completed a International Disaster Engineering and Management degree at Coventry University. Sam Brown joined Document SOS in 2001 as our Operations Coordinator. She is responsible for the smooth running of the Document SOS systems and procedures and quality control for every assignment. She updates our clients on a weekly basis as to the progress of the assignment. She is in charge of a team of up to fifty technicians.


The historical document salvaging services have just been introduced to provide a rolling schedule of conservation works for large collections. However, most watercolours, prints and books can be treated in a conservation manner which will increase their life span for the future.

Georgine and her team of trouble-shooters have reinstated damaged documents and books from national tragedies, libraries and private collections worldwide, saving insurance millions of pounds. This broad expertise has led her to chairing the Special Interest Group of the British Damage Management Association, the certifying authority for the recovery and restoration industry.

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Damaged Paperwork

Damaged paperwork can be treated if you are pro-active with conservation and restoration. Damaged paperwork, be it hard copy business documentation, art work or antiquarian books can be devastating to you or your company. There are many ways in which paper becomes damaged paperwork, fire, flood, insects and relative humidity to name only a few, who can foresee acts of God or an infestation of rampant insects marauding through your valuables like Genghis Khan through Asia?

We at Document SOS believe that conservation is better than restoration, prevention rather than cure. Should disaster happen Document SOS can restore your damaged paperwork on site for immediate business continuity, we will hold a meeting to establish the quickest restration date and will keep you informed of progress during the process.

Document SOS is your perfect partner in for the conservation and restoration of paper damage.

Contrary to popular opinion the electronic age has not taken over completely, legally certain types of information have to be stored on paper, for long retention periods. Georgine Thorburn, Document SOS's managing director says "records that have to be kept in perpetuity are much safer on paper as no one yet knows the life span of electronic format or if the machinery to read it will still exist in the future"

Last years awards were celebrated for its careful, credible, observation of the industry's best players. This year's awards are set to be one of the biggest affairs on the business continuity calendar.

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Business Continuity

Business continuity is essential if you have had problems such as loss of your data or fire destruction of data. Business continuity Plans are constructed in a comprehensive, practical and user-friendly style to provide tangible responses and project management solutions to implement in crisis situations. Our Business continuity plans clearly identify recovery paths and options, it will buoy staff morale and establishes team roles in a crisis situation and finally the continuity plans will ensure a competent response to any disaster situation.

First of all we have to identify all the risks and notify them, this will give organisations the opportunity to implement the disaster prevention and risk-reduction recommendations from our business continuity team. Whether these recommendations are instigated or not will have a major impact on the subsequent content and strategies of the Business Continuity Plan.

Business Continuity Management involves the development and maintenance of contingencies that, in the event of an incident, will ensure subsequent interruption to business is minimised. Procedures can be as simple as ensuring that relevant staff have access to premises outside of working hours, or as complex as the relocation of staff to alternate offices.

Plans are constructed in a comprehensive, practical and user-friendly style to provide tangible responses and project management solutions to implement in crisis situations. The plan concludes in a Disaster Recovery Manual.

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Paper Conservation

Paper conservation techniques can restore important documents using methods to repair physical damage such as tears and missing areas. Paper conservation considerably slows down the environmental degradation process which attacks paper such as acid attacks and discolouration. Document S.O.S highly trained paper conservation team are able to teat all document types such as parchment, artwork and historical documents. Each paper conservation project needs to be analysed and assed, taking into account of things such as inks, pigments and paper types.

Subsequently Document SOS was first to introduce business continuity management paper conservation and training programs exclusively for hard copy. Leo Vesey set up this department having completed a International Disaster Engineering and Management degree at Coventry University this enabled us to have the skill and knowledge to have the best paper conservation team around. Sam Brown joined Document SOS in 2001 as our Operations Coordinator. She is responsible for the smooth running of the Document SOS systems and procedures and quality control for every assignment. She updates our clients on a weekly basis as to the progress of the assignment. She is in charge of a team of up to fifty technicians.

Operating a 24 hour response worldwide paper conservation team, Document S.O.S implement immediate disaster control measures and coordinate precision disaster recovery and electronic tracking to ensure maximum business continuity in the aftermath of an incident, whilst greatly mitigating insurance claims.

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Vacuum Packing Archives

Here at Document SoS we have a freeze/vacuum drying chamber, which is reputedly the largest in Europe especially made for vacuum packing archives, the project was commissioned in 2000 and was fitted with state-of-the-art Eurotherm monitors. This allows the client to have accurate details of the drying process which is of particular interest to antiquarian collections. The vacuum packing archives are closely monitored and will ensure all archives are kept safely.

The Document S.O.S vacuum packing archives Operations Headquarters are near Dartford in Kent. There they have over 300,000 cubic feet of chilled and frozen storage perfect for vacuum packing. John Kirby and Georgine joined technical and precision expertise to build and develop the Dryfast Chamber in 1995. This has the largest capacity for document drying in the world and has revolutionised the process of drying waterlogged paper. Cutting edge treatments for sewage and mould damaged paper are part of the continuous product development by John Kirby, Document S.O.S's technical manager who is also a microbiologist.

Salvage experts traditionally came from an industrial cleaning or fire brigade background and had no in-depth knowledge of paper; its structure, composition and subsequent reaction to fire and water. Such knowledge is vital for swift and effective restoration following disaster.

85-90% of fire damaged paper is restorable up to 100% of water damaged paper can be restored. Paper is a much more stable medium on which to store information in the long term. Contrary to popular belief it does not burn easily in a fire and it can withstand considerable water damage.

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Document Disaster Recovery

One of our earliest cases of document disaster recovery, was for the housing benefits office at Ealing, they had their building to the ground due to an angry customer, so they really needed our document disaster recovery services.

The Insurance Manager for Ealing Borough Council explained that it was impossible to put a value on the irreplaceable records that were damaged in the fire. So we explained to him how our document disaster recovery services worked and this made him a very happy man.

There was so many security files affected by smoke damage that the council thought all their work would be lost forever. A small quantity were charred and needed to be trimmed. Over 4,600 damaged files were identified and packed into 187 crates. 80% of the files were both wet and charred and these were immediately transported into chilled storage, and kept at a constant temperature just above freezing point to prevent mold formation this is one of the first stages of document disaster recovery.

Document disaster recovery S.O.S. used its select air drying Dryfast chamber to ensure fast quality results. A combination of air circulation and dehumidification for the first two days removed the bulk of the moisture. The temperature was increased to a specific ambient temperature to complete the drying process.

Files were carefully logged when they were packed to keep them in the correct order. As the batches of documents were dried, they were re-filed, re-labelled and returned. Document disaster recovery S.O.S. provided new stationery for the documents as appropriate; the job was completed in 5 months.

Document SOS can restore original paper documents within as little as one hour, so business resumption is quick and productivity uninterrupted.

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