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Document SOS have won European Risk Service Provider of the Year! The ceremony organised by Strategic Risk Magazine at Grosvenor House Hotel, London was held on the 4th of May with a room full Risk Managers from all over Europe.
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Document Disaster Recovery

Thursday, 28 February 2008

One of our earliest cases of document disaster recovery, was for the housing benefits office at Ealing, they had their building to the ground due to an angry customer, so they really needed our document disaster recovery services.

The Insurance Manager for Ealing Borough Council explained that it was impossible to put a value on the irreplaceable records that were damaged in the fire. So we explained to him how our document disaster recovery services worked and this made him a very happy man.

There was so many security files affected by smoke damage that the council thought all their work would be lost forever. A small quantity were charred and needed to be trimmed. Over 4,600 damaged files were identified and packed into 187 crates. 80% of the files were both wet and charred and these were immediately transported into chilled storage, and kept at a constant temperature just above freezing point to prevent mold formation this is one of the first stages of document disaster recovery.

Document disaster recovery S.O.S. used its select air drying Dryfast chamber to ensure fast quality results. A combination of air circulation and dehumidification for the first two days removed the bulk of the moisture. The temperature was increased to a specific ambient temperature to complete the drying process.

Files were carefully logged when they were packed to keep them in the correct order. As the batches of documents were dried, they were re-filed, re-labelled and returned. Document disaster recovery S.O.S. provided new stationery for the documents as appropriate; the job was completed in 5 months.

Document SOS can restore original paper documents within as little as one hour, so business resumption is quick and productivity uninterrupted.

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