Immediate response to London College of Fashion
Document SOS Ltd provided a rapid response when the London College of Fashion reported that some of its special collection had been damaged in a flood. Karen Ellis-Rees, Learning Resources Manager at LCF was impressed by the speed of the response and professionalism of the Document SOS team. Trained conservators arrived on site and within a day had brought 25 crates of material back to be freeze vacuum dried, and further material for select air drying.
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2nd June 2003

Fire, flood explosion - the effects of all of these, and how to avoid them or at least minimise their disruptive effects on businesses, were clearly demonstrated at the Survive Annual International Conference and Exhibition. More than 250 companies, all specialising in some aspect of disaster recovery or business continuity, were exhibiting or speaking and over 500 delegates visited the exhibition and conference on the 28 – 29 May in central London.

The Document SOS booth of an office almost destroyed by fire was one of the most visually arresting stands and a major attraction for the exhibition delegates, press and television news.

Document SOS undertook a demonstration of paper restoration following flood damage. On the first day of the exhibition delegates were invited to write their name and contact details on a piece of paper and then drop it into a fish tank of dirty water. At the end of the day the Document SOS team removed all the papers and rushed them down to their facilities in Kent for overnight drying and total restoration. They were returned at 1pm the next day as good as new.

One delegate commented: “I saw my paper sitting in the murky water for several hours and yet here it is back in my hands less than 24 hours later looking as clean as it was before I put it in the tank. I never realised just how effectively water damaged paper could be restored and this would be vital to my business if we were unfortunate enough to be flooded.”

Georgine Thorburn, founder and managing director of Document SOS said: “We decided to perform this demonstration to show just how effectively paper can be restored following flood damage. Generally we can restore water damaged documents by 95% and fire damaged by about 90%.”

“Many organisations have sophisticated plans in place to back up their computer systems in the event of a disaster but less than 20% of companies include paper restoration in their business continuity plans. Despite the IT revolution, the majority of offices still rely on paper and 70% of business critical information is still in hard copy format. Documents are required for statutory purposes under the Data Protection Act 1998, the Finance Act 1994 and the Civil Evidence Act 1995. Salvage and restoration of paper documents after a disaster is critical for business continuity and even survival. Many organisations that suffer a disaster go out of business within a year because they loose key information.”

Document SOS is the only disaster recovery and business continuity company specialising in paper documents. It is acknowledged as expert in the most sophisticated, fast and cost-effective reinstatement of all hard copy documentation for business continuity and can reinstate all hard copy including books, works of art, historical archives, photographs, maps and diagrams.

Membership of Document SOS is bespoke to each organisation but can start from as little as £140per annum. This ensures analysis of your specific risks, access to a 24 hour emergency hotline, discounted consultancy and training, contingency planning for disaster management and priority project management of any salvage operation.

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