Immediate response to London College of Fashion
Document SOS Ltd provided a rapid response when the London College of Fashion reported that some of its special collection had been damaged in a flood. Karen Ellis-Rees, Learning Resources Manager at LCF was impressed by the speed of the response and professionalism of the Document SOS team. Trained conservators arrived on site and within a day had brought 25 crates of material back to be freeze vacuum dried, and further material for select air drying.
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Friday 12th March 2004

80% of all companies that undergo a major fire never actually recover. This is because they do not have a disaster recovery and business continuity plans in place. Georgine Thorburn says that “This is due to the fact that SME‘s in general, do not have the resources and rely on the “it will never happen to us” strategy”

In a recent survey, conducted for Business Continuity Week, Document SOS found that 80% of firms had some form of continuity plan, while only 30% had document restoration built in to their plans.

Restoring documents is fast and cost effective. Documents can be treated in as little as one hour. An architects firm in central London had an electrical fire and they had no business continuity plan. Document SOS set up their Disaster Restoration Team in the board room, within the damaged offices, cleaning files and plans on an ad hoc basis. Document SOS succeeded in restoring almost 100% of the fire damaged documents.

Computers these days tend to dominate most business continuity plans. However, paper based information is still much used in the following arenas: • legal • financial • public sectors • medical/ pharmaceutical • property management • recruitment Document recovery can be the key to maintaining business meetings and deadlines, in most cases minimising business disruption.

Fines and litigation can cause major problems. This is due to the appropriate files and documents not being held, as required by the Document Retention Guidelines. Many global companies do not included paper recovery in their Business Continuity Planning, thus making themselves venerable to legal action.

Don’t become one of the statistics! Effective risk analysis and planning, coupled with correct document storage can minimise damage and a prompt expert-response can ensure that the majority of paper based information is successfully salvaged.

Founded in 1990, Document SOS is unique in their restoration techniques, which have stemmed from four years paper restoration training by the MD Georgine Thorburn. All the restoration techniques have been adapted from the fine art world. This enables the drying of large quantities of water damaged documents, reversing of smoke/odour damage, as well as the decontamination of mould or sewage damage. On average these techniques mean that 100% of water damaged documents are fully restored. Approximately 95% of smoke or fire damaged documents are fully restored. Membership of the Document SOS scheme provides reassurance that an expert will be on site within a few hours, of a disaster for an expert review and treatment. The Company is available 24/7 they carry out detailed risk assessments bespoke to each organisation. Document SOS is ISO 9001 registered and has been awarded Millennium Product status.

For more information please contact Kirsten Rix Email: Tel: 020 7498 8080

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